Worldwide Service and Support

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Find your nearest MCL service center
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CPI Satcom is there when and where you need it

24 Hour Phone Support

Customers can call CPI Satcom's 24 hour Hotline at +1 (650) 846-3600 or toll free in the U.S. and Canada at +1 (800) 231-4818, seven days a week for technical assistance.

Maintenance Agreements

CPI offers Product Maintenance Agreements, which can be customized to meet your individual requirements. Agreements can include installation, maintenance and emergency provisions.

On-Site Installation Assistance

CPI offers customer on-site installation assistance.

Training

CPI offers training classes at CPI Satcom Division Service Centers or at the customer's site. Classes include: amplifier maintenance, board level replacement, troubleshooting and frequency tuning of klystron power amplifiers.

Spares

CPI Satcom maintains a wide inventory of current and out-of-production TWTs, klystrons and spare parts to support your needs. Klystrons can be purchased on a 24 to 48 hour emergency basis by dialing +1 (905) 702-2203, or +1 (800) 267-JETSAT [+1 (800) 267-538728] when the office is closed. For all other spares orders, including non-emergency klystron orders, please contact your local representative, call +1 (650) 846-3803, or email .

MCL Support

MCL customers will continue to receive the same high level of service that both MCL and CPI provide and customers know they can rely on. Please refer to the chart at the bottom of this page for MCL service locations.

CPI Regional TWTA/KPA Service Centers

The Americas

Area Location Phone
Brasil
Logictel
Rio de Janeiro, Brasil +55 (21) 3232 4705
Brasil
Master Servicos e Comercio Ltda
São Paulo, Brasil +55 (11) 3461 2660 or
+55 (11) 8456 3518
North America, Caribbean
and South America
(excluding Brasil and Peru)
California, United States +1 (800) 231-4818
+1 (650) 846-3600
(24 hour telephone support)
Peru
Corporacion de Alta Tecnologia SAC
Lima, Peru +51 (1) 372-0210 or
+51 (1) 271-4101

Asia and Pacific

Area Location Phone
Australia
GAPSAT Pty Ltd
Mitchell, Australia +61 (2) 6242 9443
China - Beijing, CPI
China - Shanghai, Shanghai Tian Wo Network Technology Co. Ltd
Beijing, China
Shanghai, China
+86 (10) 5109-5369
+86 (21) 5266-9658
Far East Singapore +65 6225-0011
India Northeast - Satcom Elektronics Pvt. Ltd.
India North, NW - ADSAT Engineers Private Ltd.
India (all) formerly Codan BUCs
Northeast - Kolkata
North/NW - Delhi
Mumbai
+91 (33) 2357 8947
+91 (11) 4557 6716
+91 (22) 6761 8200
Indonesia
PT Tri Satkom Mandiri
Jakarta, Indonesia +62 (21) 88352789
Japan
Foresight Techno Co., Ltd.
Tokyo, Japan
+81 (3) 5665-9270
Taiwan
Transcontinental Enterprise Co. Ltd.
Taipei, Taiwan +886 (2) 8792-2777

Europe, Africa, and The Middle East

Area Location Phone
Eastern Europe
NPO SP
Moscow, Russia +7 495 727 07 35
South Africa
Specialized Turn-Key Systems (Pty) Ltd.
Centurion, South Africa +(27-12) 665-0330
Turkey
SVS
Istanbul +90 (216) 329 56 00
Western Europe,
Middle East, and Africa
(except South Africa)
Harderwijk, Netherlands +31 (341) 414500


MCL Service Centers

Area Location Phone
Brazil
Engsat
Rio de Janeiro +55 (21) 2567-8898
+55 (21) 9981-8257
China
Spectrum Communications
Beijing +86 (10) 8251-1307/1308/1309 ext. 11
India
New Technology
Bangalore +91 (80) 2351-4651
Korea
Genohco, Inc.
Seongnam +82 (31) 737-7790
After hours: +82 (10) 5334-8863
Russia
Satellite Solutions
Moscow +7 (495) 64-005-46 ext 103
Singapore/Malaysia
Precision Technologies Pte Ltd
Singapore +65 62734573
Taiwan
Oceanic Technology Corporation
Taipei +886 (2) 2377-3090
Turkey
SVS
Istanbul +90 (216) 329 56 00
United Arab Emirates
Powerlink MEA FZE
Sharjah +971 (65) 579714
United Kingdom
Powerlink UK
Hampshire +44 (1256) 767550
United States
CPI Satcom Division Chicago Operations
Lisle, IL +1 (630) 759-9500
After hours: (800) 743-4625 domestic
After hours: +1 (312) 461-4536 int'l


SSPA and BUC Service Centers

Area Location Contact Info
All solid state products
and accessories
C, Ku, Ka, X Bands
CPI Canada
45 River Drive
Georgetown Ontario Canada L7G 2J4
www.cpii.com
Mon-Fri 8am-5pm
Tel: +1 (905) 702-2222 Ext 475
UTC/GMT-5:00 hours
Fax: +1 (905) 873-7416
Tel: Afterhours support: +1 (905) 873-7000
Tel: Toll Free US/Canada: +1 (800) 267-5387
C and Ku-Band BUCs
and accessories
ADSAT Engineers Private Ltd.
Delhi Mumbai
Tel: +91 (11) 45576716
Tel: +91 (11) 47026716
UTC/GMT +5:30 Hours
Email: adsat@airtelmail.in
Email: ADSAT@ADSAT.IN
C and Ku-Band BUCs
and accessories
SPC Electronics America Inc.
6680 Jones Mill Crt
Norcross, Georgia 30092 USA
Tel: Toll free +1 (877) 362-8745
UTC/GMT-5:00 hours
Fax: +1 (770) 441-2380
Email: service@spcamerica.com
C and Ku-Band BUCs
and accessories
S2C2 Satcom
Bangkok Thailand
Tel: +66 2 516 1667
UTC/GMT+7:00 Hours
Fax: +66 (2) 516 1013
Email: csivertz@loxinfo.co.th
www.s2c2satcom.com
C and Ku-Band BUCs
and accessories
Kayen Solutions Ltd
Sandy Farm Business Centre
Sandy Roads, The Sands Farnham
Surrey GU 10 1PX UK
Tel: +44 (0)1252 782772
UTC/GMT +1:00 Hours
Fax: +44 (0) 8707 052 492
Email: repairs@kayen.co.uk
C and Ku-Band BUCs
and accessories
Prodigy China
Beijing
Feifan Langtian Tech. Co, Ltd.
Tel: +86(10) 5109 5366/67/68
UTC/GMT +8:00 Hours
Fax: +86(10) 5109 5370
Email: service@prodigy.net.cn