Worldwide Service and Support

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CPI Satcom is there when and where you need it

24 Hour Phone Support

Customers can call CPI Satcom's 24 hour Hotline at +1 (650) 846-3600 or toll free in the U.S. and Canada at +1 (800) 231-4818, seven days a week for technical assistance.

Maintenance Agreements

CPI offers Product Maintenance Agreements, which can be customized to meet your individual requirements. Agreements can include installation, maintenance and emergency provisions.

On-Site Installation Assistance

CPI offers customer on-site installation assistance.

Training

CPI offers training classes at CPI Satcom Division Service Centers or at the customer's site. Classes include: amplifier maintenance, board level replacement, troubleshooting and frequency tuning of klystron power amplifiers.

Spares

CPI Satcom maintains a wide inventory of current and out-of-production TWTs, klystrons and spare parts to support your needs. Klystrons can be purchased on a 24 to 48 hour emergency basis by dialing +1 (905) 702-2203, or +1 (800) 267-JETSAT [+1 (800) 267-538728] when the office is closed. For all other spares orders, including non-emergency klystron orders, please contact your local representative, call +1 (650) 846-3803, or email .

MCL Support

MCL customers will continue to receive the same high level of service that both MCL and CPI provide and customers know they can rely on. Please refer to the chart at the bottom of this page for MCL service locations.

CPI Regional TWTA/KPA Service Centers

The Americas

Area Location Contact Info
Brasil
Logictel
Rio de Janeiro, Brasil Tel: +55 (21) 3232 4705
Brasil
Master Servicos e Comercio Ltda
São Paulo, Brasil Tel: +55 (11) 3461 2660 or
Tel: +55 (11) 8456 3518
North America, Caribbean
and South America
(excluding Brasil and Peru)
California, United States Tel: +1 (800) 231-4818
Tel: +1 (650) 846-3600
(24 hour telephone support)
Email: satcomserviceNA@cpii.com
Peru
Corporacion de Alta Tecnologia SAC
Lima, Peru Tel: +51 (1) 372-0210 or
Tel: +51 (1) 271-4101

Asia and Pacific

Area Location Contact Info
Australia
GAPSAT Pty Ltd
Mitchell, Australia Tel: +61 (2) 6242 9443
Email: david.vowles@ultra-gigasat.com
China - Beijing, CPI Beijing, China Tel: +86 (10) 5109-5369
Email: service@prodigy.net.cn
China - Shanghai
Shanghai Tian Wo Network Technology Co. Ltd
Shanghai, China Tel: +86 (21) 5266-9658
Email: ydzhang@online.sh.cn
Far East Singapore Tel: +65 6225-0011
Email: satcomserviceSEA@cpii.com
India North, NW
ADSAT Engineers Pvt. Ltd.
Delhi, India Tel: +91 (11) 4557 6716
Email: adsat@airtelmail.in
India Northeast
Satcom Elektronics Pvt. Ltd.
Kolkata, India Tel: +91 (33) 2357 8947
Email: service@satcomlimited.com
India formerly Codan BUCs
(BUCs only, all locations)
Mumbai, India Tel: +91 (22) 6761 8200
Email: badsha@indocen.elcomeindia.com
Indonesia
PT Tri Satkom Mandiri
Jakarta, Indonesia Tel: +62 (21) 88352789
Email: soedarno@trisatkom.co.id
Japan
Foresight Techno Co., Ltd.
Tokyo, Japan Tel: +81 (3) 5665-9270
Email: cpi@foresight-t.co.jp
Taiwan
Transcontinental Enterprise Co. Ltd.
Taipei, Taiwan Tel: +886 (2) 8792-2777

Europe, Africa, and The Middle East

Area Location Contact Info
Eastern Europe
NPO SP
Moscow, Russia Tel: +7 495 727 07 35
Email: senin@nposp.ru
South Africa
Specialized Turn-Key Systems (Pty) Ltd.
Centurion, South Africa Tel: +(27-12) 665-0330
Turkey
SVS
Istanbul, Turkey Tel: +90 (216) 329 56 00
Email: abdullah@svstelekom.com.tr
Western Europe,
Middle East, and Africa
(except South Africa)
Harderwijk, Netherlands Tel: +31 (341) 414500
Email: satcomserviceEMEA@cpii.com


MCL Service Centers

Area Location Contact Info
Brazil
Engsat
Cavalcanti Haroldo Street, 380/303
Recreio dos Bandeirantes
Rio de Janeiro, Brazil
Tel: +55 (21) 2567-8898
Tel: +55 (21) 9981-8257
Fax: +55 (21) 2567-8898
Email: Mr. Ronaldo Carvalho
Email: Mr. Felipe Rosario
China
Spectrum Communications
Room 1803, Building A, Cyber Tower
No. 2 Zhong Guan Cun South Avenue
Haidian District, Beijing 100086, China
Tel: +86 (10) 8251-1307/1308/1309 ext. 11
Fax: +86 (10) 8251-1178
Cell: +86 13901104057
Email: Wang Bing
Korea
Genohco, Inc.
Neon Tech 5th FL,
146 BuRim-Ro KwanYang-Dong,
DongAn-Gu, AnYang-Si,
Gyeonggi-Do 13900 Korea, Rep
Tel: +82 (31) 428-6000
Tel: +82 (010) 4758-6250 (Korea, after hours)
Tel: +1 (949) 453-1100 (US, after hours)
Fax: +82 (31) 424-9601
Email: Mr. Boram Yoon
Russia
Sputnik-R, LLC
Office #702, Building #2
Altufievskoye Shosse 48,
Moscow 127566, Russia
Tel: +7 (495) 64-005-46 ext 103
Email: Eugene Bondarenko
Singapore/Malaysia
Precision Technologies Pte Ltd
211 Henderson Road #13-02
Henderson Industrial Park
Singapore 159552
Tel: +65 62734573
Fax: +65 62738898
Email: Mr. Edmund Lee
Taiwan
Oceanic Technology Corporation
5F1, No. 131, Sec. 3 Hoping East Rd
Taipei
Taiwan R.O.C. 106
Tel: +886 (2) 2377-3090
Fax: +886 (2) 2377-6363/9393
Email: Mr. Paul Pu
Turkey
SVS
Esenkent Mah. Baraj Yolu Cad.
Emirgen Sok. No: 3
Umraniye
34776 Istanbul, Turkey
Tel: +90 (216) 329 56 00
Fax: +90 (216) 329 02 99
Email: Mr. Kamal Incir
United Arab Emirates
Powerlink MEA FZE
125 M2 Warehouse Q4-151
PO Box 122665
UAE-Sharjah Airport International Freezone
Tel: +971 (65) 579714
Fax: +971 (65) 579718
Email: Mr. Yousif A.R. Yousif
United Kingdom
Powerlink UK
Unit 33, Murrell Green Business Park
London Road, Hook
Hampshire RG27 9GR, UK
Tel: +44 (1256) 767550
Fax: +44 (1256) 767551
Web: www.powerlink-ltd.com
Email: Mr. David Matthews
United States
CPI Satcom Division Chicago Operations
1938 University Lane Unit C
Lisle, IL 60532
U.S.A.
Tel: +1 (630) 771-7127
Fax: +1 (630) 759-5980
Tel After hours: (800) 743-4625 domestic
Tel After hours: +1 (312) 461-4536 int'l
Email: David Marshall


SSPA and BUC Service Centers

Area Location Contact Info
All solid state products
and accessories
C, Ku, Ka, X Bands
CPI Canada
45 River Drive
Georgetown Ontario Canada L7G 2J4
www.cpii.com
Mon-Fri 8am-5pm
Tel: +1 (905) 702-2222 Ext 475
UTC/GMT-5:00 hours
Fax: +1 (905) 873-7416
Tel: Afterhours support: +1 (905) 873-7000
Tel: Toll Free US/Canada: +1 (800) 267-5387
C and Ku-Band BUCs
and accessories
ADSAT Engineers Private Ltd.
Delhi Mumbai
Tel: +91 (11) 45576716
Tel: +91 (11) 47026716
UTC/GMT +5:30 Hours
Email: adsat@airtelmail.in
Email: ADSAT@ADSAT.IN
C and Ku-Band BUCs
and accessories
SPC Electronics America Inc.
6680 Jones Mill Crt
Norcross, Georgia 30092 USA
Tel: Toll free +1 (877) 362-8745
UTC/GMT-5:00 hours
Fax: +1 (770) 441-2380
Email: service@spcamerica.com
C and Ku-Band BUCs
and accessories
S2C2 Satcom
Bangkok Thailand
Tel: +66 2 516 1667
UTC/GMT+7:00 Hours
Fax: +66 (2) 516 1013
Email: csivertz@loxinfo.co.th
www.s2c2satcom.com
C and Ku-Band BUCs
and accessories
Kayen Solutions Ltd
Sandy Farm Business Centre
Sandy Roads, The Sands Farnham
Surrey GU 10 1PX UK
Tel: +44 (0)1252 782772
UTC/GMT +1:00 Hours
Fax: +44 (0) 8707 052 492
Email: repairs@kayen.co.uk
C and Ku-Band BUCs
and accessories
Prodigy China
Beijing
Feifan Langtian Tech. Co, Ltd.
Tel: +86(10) 5109 5366/67/68
UTC/GMT +8:00 Hours
Fax: +86(10) 5109 5370
Email: service@prodigy.net.cn