Worldwide Service and Support

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CPI Satcom is there when and where you need it

24 Hour Phone Support

Customers can call CPI Satcom's 24 hour Hotline at +1 (650) 846-3600 or toll free in the U.S. and Canada at +1 (800) 231-4818, seven days a week for technical assistance.

Maintenance Agreements

CPI offers Product Maintenance Agreements, which can be customized to meet your individual requirements. Agreements can include installation, maintenance and emergency provisions.

On-Site Installation Assistance

CPI offers customer on-site installation assistance.

Training

CPI offers training classes at CPI Satcom Division Service Centers or at the customer's site. Classes include: amplifier maintenance, board level replacement, troubleshooting and frequency tuning of klystron power amplifiers.

Spares

CPI Satcom maintains a wide inventory of current and out-of-production TWTs, klystrons and spare parts to support your needs. Klystrons can be purchased on a 24 to 48 hour emergency basis by dialing +1 (905) 702-2203, or +1 (800) 267-JETSAT [+1 (800) 267-538728] when the office is closed. For all other spares orders, including non-emergency klystron orders, please contact your local representative, call +1 (650) 846-3803, or email .

MCL Support

MCL customers will continue to receive the same high level of service that both MCL and CPI provide and customers know they can rely on. Please refer to the chart at the bottom of this page for MCL service locations.

CPI Regional Service Centers

The Americas

Area Location Phone
All CPI Locus Microwave products
and formerly Codan Satcom products
Pennsylvania, United States +1 (814) 932-8924
Brasil São Paulo, Brasil +55 (11) 3461 2660 or
+55 (11) 8456 3518
Brasil Rio de Janeiro, Brasil +55 (21) 3232 4705
Formerly Codan Satcom products
SPC Electronics
Georgia, United States +1 (678) 387-1611
North America, Caribbean
and South America
(excluding Brasil and Peru)
California, United States +1 (800) 231-4818
+1 (650) 846-3600
(24 hour telephone support)
Peru Lima, Peru +51 (1) 372-0210 or
+51 (1) 271-4101

Asia and Pacific

Area Location Phone
Australia Mitchell, Australia +61 (2) 6242 9443
China Beijing, China
Shanghai, China
+86 (10) 5109-5369
+86 (21) 5266-9658
Far East Singapore +65 6225-0011
Formerly Codan Satcom Products
Thailand
Bangkok, Thailand +66 (2) 516 1667
India Northeast - Kolkata
North/NW - Delhi
Formerly Codan BUCs - Mumbai
+91 (33) 2357 8947
+91 (11) 4557 6716
+91 (22) 6761 8200
Japan Tokyo, Japan
+81 (3) 5665-9270
Taiwan Taipei, Taiwan +886 (2) 8792-2777

Europe, Africa, and The Middle East

Area Location Phone
Eastern Europe Moscow, Russia +7 495 727 07 35
Formerly Codan Satcom Products
Kayen Solutions Ltd
Surrey, UK +44 (1252) 782 772
South Africa Centurion, South Africa +(27-12) 665-0330
Turkey
SVS
Istanbul +90 (216) 329 56 00
Western Europe,
Middle East, and Africa
(except South Africa)
Harderwijk, Netherlands +31 (341) 414500


MCL Service Centers

Area Location Phone
Brazil
Engsat
Rio de Janeiro +55 (21) 2567-8898
+55 (21) 9981-8257
China
Spectrum Communications
Beijing +86 (10) 8251-1307/1308/1309 ext. 11
India
New Technology
Bangalore +91 (80) 2351-4651
Japan
NetComSec
Tokyo +81 (3) 5365-4855
Korea
Genohco, Inc.
Seongnam +82 (31) 737-7790
After hours: +82 (10) 5334-8863
Norway
Eurocom
Blomsterdalen +47 (55) 52-77-00
+47 (55) 52-77-01
Russia
Satellite Solutions
Moscow +7 (495) 64-005-46 ext 103
Singapore/Malaysia
Precision Technologies Pte Ltd
Singapore +65 62734573
Taiwan
Oceanic Technology Corporation
Taipei +886 (2) 2377-3090
Turkey
SVS
Istanbul +90 (216) 329 56 00
United Arab Emirates
Powerlink MEA FZE
Sharjah +971 (65) 579714
United Kingdom
Powerlink UK
Hampshire +44 (1256) 767550
United States
CPI Satcom Division Chicago Operations
Lisle, IL +1 (630) 771-7127
After hours: (800) 743-4625 domestic
After hours: +1 (312) 461-4536 int'l