Worldwide Service and Support
Find the CPI TWTA/KPA service center nearest to you
Find the CPI SSPA service center nearest to you
Find your nearest MCL service center
Return Product Online Request Form
Register your CPI Power Electronics (PE) satcom products online
CPI's Power Electronics: Amplifier Products is there when and where you need it.
Customers can call CPI's PE's 24 hour hotline at +1 (650) 846-3600 or toll free in the U.S. and Canada at +1 (800) 231-4818.
Find the CPI SSPA service center nearest to you
Find your nearest MCL service center
Return Product Online Request Form
Register your CPI Power Electronics (PE) satcom products online
CPI's Power Electronics: Amplifier Products is there when and where you need it.
For TWTAs and KPAs:
Customers can call CPI's PE's 24 hour hotline at +1 (650) 846-3600 or toll free in the U.S. and Canada at +1 (800) 231-4818.For CPI solid state support:
Tel: +1 (905) 873-7000. Also, please see below for SSPA and BUC service centers near you.Maintenance Agreements
CPI offers Product Maintenance Agreements, which can be customized to meet your individual requirements. Agreements can include installation, maintenance and emergency provisions.On-Site Installation Assistance
CPI offers customer on-site installation assistance.Training
CPI offers training classes at CPI Power Electronics: Amplifier Products' service centers or at the customer's site. Classes include: amplifier maintenance, board level replacement, troubleshooting and frequency tuning of klystron power amplifiers.Spares
CPI Power Electronics: Amplifier Products maintains a wide inventory of current and out-of-production TWTs, klystrons and spare parts to support your needs. Klystrons can be purchased on a 24 to 48 hour emergency basis by dialing +1 (905) 702-2203, or +1 (800) 267-JETSAT [+1 (800) 267-5387] when the office is closed. For all other spares orders, including non-emergency klystron orders, please contact your local representative, call +1 (650) 846-3803, or email .MCL Support
MCL customers will continue to receive the same high level of service that both MCL and CPI provide and customers know they can rely on. Please refer to the chart at the bottom of this page for MCL service locations.TWT and Klystron Recycling and Disposal
Have a tube you would like to get rid of? CPI knows some people who can help.CPI Regional TWTA/KPA Service Centers
The Americas
Area | Location | Contact Info |
Brasil Engsat |
Rio de Janeiro, Brasil |
Tel: +55 (21) 2567 8898 Tel: +55 (21) 99981 8257 Email: |
Brasil Logictel |
Rio de Janeiro, Brasil | Tel: +55 (21) 3232 4705 |
Brasil Master Servicos e Comercio Ltda |
São Paulo, Brasil |
Tel: +55 (11) 3461 2660 or Tel: +55 (11) 8456 3518 |
North America CPI SMP Satcom Products, Georgetown |
45 River Drive Georgetown, ON Canada |
Tel: +1 (905) 877-0161 Email: |
Peru Corporacion de Alta Tecnologia SAC |
Lima, Peru |
Tel: +51 (1) 372-0210 or Tel: +51 (1) 271-4101 |
Asia and Pacific
Area | Location | Contact Info |
Australia Ultra Electronics |
Mitchell, Australia |
Tel: +61 (2) 6242 9443 Email: david.vowles@ultra-electronics.com.au |
China - Beijing, CPI | Beijing, China |
Tel: +86 (10) 5109-5369 Email: service@prodigy.net.cn |
China - Shanghai Shanghai Tian Wo Network Technology Co. Ltd |
Shanghai, China |
Tel: +86 (21) 5266-9658 Email: ydzhang@online.sh.cn |
Far East | Singapore |
Tel: +65 6225-0011 Email: satcomserviceSEA@cpii.com |
India North, NW ADSAT Engineers Pvt. Ltd. |
Delhi, India |
Tel: +91 (11) 4557 6716 Email: adsat@adsat.in |
India Northeast Satcom Elektronics Pvt. Ltd. |
Kolkata, India |
Tel: +91 (33) 2357 8947 Email: service@satcomlimited.com |
Indonesia PT Tri Satkom Mandiri |
Jakarta, Indonesia |
Tel: +62 (21) 88352789 Email: soedarno@trisatkom.co.id |
Japan Foresight Techno Co., Ltd. |
Tokyo, Japan |
Tel: +81 (3) 5665-9270 Email: cpi@foresight-t.co.jp |
Taiwan Transcontinental Enterprise Co. Ltd. |
Taipei, Taiwan | Tel: +886 (2) 8792-2777 |
Europe, Africa, and The Middle East
Area | Location | Contact Info |
Eastern Europe NPO SP |
Moscow, Russia |
Tel: +7 495 727 07 35 Email: senin@nposp.ru |
Turkey SVS |
Istanbul, Turkey |
Tel: +90.216.3295600 Fax: +90.216.3290299 Email: kemal.incir@svstelekom.com.tr |
Western Europe, Middle East, and Africa |
Harderwijk, Netherlands |
Tel: +31 (341) 414500 Email: satcomserviceEMEA@cpii.com |
MCL Service Centers
Area | Location | Contact Info |
Brazil Engsat |
Cavalcanti Haroldo Street, 380/303 Recreio dos Bandeirantes Rio de Janeiro, Brazil |
Tel: +55 (21) 2567-8898 Tel: +55 (21) 9981-8257 Fax: +55 (21) 2567-8898 Email: Mr. Ronaldo Carvalho Email: Mr. Felipe Rosario |
Korea c/o Satwave Techologies, Inc. |
603 ACE Dongbaek Tower 1-Dong 16-4 Dongbaekjungang-Ro, 16 Beon-Gil Gilheung-Gu, Yongin-Si, Gyeonggi-Do Korea, Republic of 17015 |
Tel: +82 (031) 377-7660 Tel: +82 (010) 9650-1007 Fax: +82 (031) 376-7663 Email: Mr. Ho-Young Lee |
Turkey SVS |
Esenkent Mah. Baraj Yolu Cad. Emirgen Sok. No: 3 Umraniye 34776 Istanbul, Turkey |
Tel: +90.216.3295600 Fax: +90.216.3290299 Email: Mr. Kemal Incir |
United Arab Emirates Powerlink MEA FZE |
125 M2 Warehouse Q4-151 PO Box 122665 UAE-Sharjah Airport International Freezone |
Tel: +971 (65) 579714 Fax: +971 (65) 579718 Email: Mr. Yousif A.R. Yousif |
United Kingdom Powerlink UK |
Unit 33, Murrell Green Business Park London Road, Hook Hampshire RG27 9GR, UK |
Tel: +44 (1256) 767550 Fax: +44 (1256) 767551 Web: www.powerlink-ltd.com Email: Mr. David Matthews |
SSPA and BUC Service Centers
Area | Location | Contact Info |
All solid state products and accessories C, Ku, Ka, X Bands |
CPI Canada 45 River Drive Georgetown Ontario Canada L7G 2J4 www.cpii.com |
Mon-Fri 8am-5pm Tel: +1 (905) 877-0161 Email: Fax: +1 (905) 873-7416 Tel: Afterhours support: +1 (905) 873-7000 Tel: Toll Free US/Canada: +1 (800) 267-5387 |
C and Ku-Band BUCs and accessories |
ADSAT Engineers Private Ltd. Delhi Mumbai |
Tel: +91 (11) 45576716 Tel: +91 (11) 47026716 Email: adsat@airtelmail.in Email: ADSAT@ADSAT.IN |
C and Ku-Band BUCs and accessories |
SPC Electronics America Inc. 6680 Jones Mill Crt Norcross, Georgia 30092 USA |
Tel: Toll free +1 (877) 362-8745 Fax: +1 (770) 441-2380 Email: service@spcamerica.com |
C and Ku-Band BUCs and accessories |
S2C2 Satcom Bangkok Thailand |
Tel: +66 2 516 1667 Fax: +66 (2) 516 1013 Email: csivertz@loxinfo.co.th www.s2c2satcom.com |
C and Ku-Band BUCs and accessories |
Kayen Solutions Ltd Sandy Farm Business Centre Sandy Roads, The Sands Farnham Surrey GU 10 1PX UK |
Tel: +44 (0)1252 782772 Fax: +44 (0) 8707 052 492 Email: repairs@kayen.co.uk |
C and Ku-Band BUCs and accessories |
Prodigy China Beijing Feifan Langtian Tech. Co, Ltd. |
Tel: +86(10) 5109 5366/67/68 Fax: +86(10) 5109 5370 Email: service@prodigy.net.cn |