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With a history of innovation, technology leadership, reliability and product and service excellence, CPI is a market share leader in its five largest markets. We’re experiencing remarkable growth. The most exciting challenges still lie ahead, and we invite you to grow with us.

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Job Description

Job Number
1328
Job Title
Sales Operations Specialist
Department
BMD : Marketing
Location
Beverly, MA
Description
Company:

Communications & Power Industries (CPI), headquartered in Palo Alto, California, is a global manufacturer of electronic components and subsystems focused primarily on communications and defense markets. With a heritage of technological excellence that spans decades, CPI develops, manufactures and globally distributes innovative and reliable technology solutions used in the generation, amplification, transmission and reception of microwave signals for commercial and military applications. CPI serves customers in the communications, defense, medical, industrial and scientific markets. The company has manufacturing locations in the United States, Canada, Europe and Asia, and sales, service and engineering offices around the world.

We are looking for a Sales Operations Specialist to join our marketing department. The successful candidate will be primarily responsible for customer service, Returned Material Authorization (RMA) management and some logistics activities for the Electron Device Business of CPI.

Responsibilities include:
  • Processing orders from customers in the ERP system based on input from customers and sales managers
  • Track order status from beginning to end, communication with sales and customers, issuing RMA's and issuing quotes for repairing out of warranty items
  • Provide shipment tracking - upon request
  • Create customs paperwork for international shipments
  • Understanding of customs/duties/ITAR regulations
  • Working with external freight forwarders
  • Utilizing ERP and CRM system
  • Close cooperation with various internal departments and external sales offices
  • Provide support services across EDB locations
Requirements
  • Bachelor's degree in business or related discipline and five years or more of relevant experience
  • Highly proficient in Word, Excel, & JD Edwards or another Oracle based ERP
  • Experience in Microsoft Dynamics or equivalent CRM
  • Knowledge of sales operations and logistics
  • Excellent client relationship management
  • Ability to prioritize and strong attention to detail
  • Must be a U.S. Citizen
CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.