Job Opportunities

With a history of innovation, technology leadership, reliability and product and service excellence, CPI is a market share leader in its five largest markets. We’re experiencing remarkable growth. The most exciting challenges still lie ahead, and we invite you to grow with us.

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Job Description

Job Number
Job Title
Customer Service Representative 1
SMP Satcom Products : Customer Support
Georgetown, Ontario
Communications & Power Industries (CPI), headquartered in Palo Alto, California, is a global manufacturer of electronic components and subsystems focused primarily on communications and defense markets. With a heritage of technological excellence that spans decades, CPI develops, manufactures and globally distributes innovative and reliable technology solutions used in the generation, amplification, transmission and reception of microwave signals for commercial and military applications. CPI serves customers in the communications, defense, medical, industrial and scientific markets. The company has manufacturing locations in the United States, Canada, Europe and Asia, and sales, service and engineering offices around the world.

Position Duties:
• Order entry into M2K (Sales/RMA)
• Prepare quotes and receive/check orders against quotes
• Expedite orders and return products to divisions and organize import / export paperwork
• Prepare all required shipping documentation for import/exports
• Communicate with business development managers, global sales managers, and customers to ensure customer needs are met in accordance with purchase order/verbal input
• Administrative duties including answering phones and directing calls within the department, filing, correspondence, printing, copying, etc.
• Co-ordinate all duties involved with the product repair & overhaul process for Department of National Defence (DND)
Essential Qualifications   
• High School graduate or equivalent with 2-3 years experience in a related field of work
• Excellent PC Skills, including MS Office and knowledge of business systems.
• Knowledge of transportation of dangerous goods policies/procedures an asset
• Strong interpersonal and problem solving skills.
• Previous experience working in a manufacturing environment
• Excellent communication skills, both oral and written