Worldwide Service and Support

CPI Malibu encourages all of our Customers to complete a Customer Satisfaction Survey, found here.


CPI Malibu is there when and where you need it:

Contact:

Pam Carey
Camarillo, CA
Tel: +1 (805) 383-1829 ext. 205
Fax: +1 (805) 383-1859
Email:

Spares:

CPI Malibu maintains a wide inventory of spare parts to support your needs. Spares may be purchased by contacting our factory office listed above. You may also order spare parts by contacting your local representative, listed under Sales.

Return Policy:

All returned products and materials require an Returned Materials Authorization (RMA) number before we can accept your shipment. Please contact us via email or telephone to obtain this number before shipping anything to CPI Malibu. Completing the RMA Inquiry Sheet prior to contacting Malibu's Aftermarket Department will allow for rapid RMA number issuance.

Along with the RMA number we will inform you of possible evaluation charges, for non-warranty items, and provide detailed instructions for methods of packing and shipping your returned items. For international customers we will also require that your US Export license be current prior to shipment of your RMA items.

Maintenance Agreements:

CPI offers Product Maintenance Agreements, which can be customized to meet your individual requirements. Agreements can include installation, maintenance and emergency provisions.

On-Site Installation Assistance:

CPI offers customer on-site installation assistance.

Training:

CPI offers training classes at Malibu Division or at the customer's site. Classes include: operating instruction and periodic maintenance, board level replacement, and troubleshooting of antenna systems.